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  Frequently Asked Questions  

This page is dedicated to helping answer the  common questions we field every day.

Helping you find answers to your questions is important to us. If you have a specific question and it is not answered on this page, please feel free to contact us. We will be glad to assist you, or direct you to someone who can.

  What is a proof?  

A proof is a way of ensuring that we have set your type accurately and that everything is positioned correctly as per your requirements. Typically, we will produce an electronic proof (PDF) which will be sent to you via email.  If a paper proof is required it can be viewed in our shop or delivered to you in person.

On multi-color jobs we offer quality digital color paper proofs for your approval. In addition, you are always welcome to come to the shop and check your job on press.


  Why do I need to see a proof after I have already given you everything on disk?  

Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it for accuracy. Sometimes there can be translation problems from one operating system to another and varying versions of software.  It benefits everyone if errors and omissions are caught in the proofing process rather than after the job is completed and delivered.

  What type of files do you accept?  

MultiPrint's pre-press operates in predominately a MAC based environment, which is common with the majority of the Graphic Arts Industry. We are, however, capable of opening and successfully manipulating many files that are created in a PC environment.

Preferred Applications: (Available in both Mac & PC environments):    

  How come the pictures I get off the internet print fuzzy?  

Image resolution is critical to any quality print job. Typically, the majority of images on the internet are either .JPG or .GIF file formats. These two formats are great for web viewing or other uses limited to viewing on your monitor, but inferior for good printing results. JPGs and GIFs are usually set at a low resolution of 72 dpi (dots per inch). Please note that RESAVING a low resolution graphic to a higher resolution will not work.

  What image file types work best?  

When working with graphics (images), be sure to save your file at a resolution of at least 300 dpi in either CMYK or RGB color only. Preferred formats include: EPS, TIF, PDF (high resolution setting), and GIF (300 dpi or greater).

  What about FONT issues?  

Fonts come in a couple different formats. Adobe Type 1 and TrueType fonts work best. There are over 100,000 available fonts in the world. We may not have the one you are using for your printed piece. To ensure that we do not have any font / translation issues, you may either; include the fonts you are using with the saved file, or convert the type (fonts) into OUTLINES. Be sure to save the outlined file using a different name than the original file. Once the fonts have been converted to outline you will no longer be able to edit the file.

  If your specific question has not been answered, please feel free to contact us.  
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